I was talking with a friend who was getting increasingly unhappy with her boss. She thought her boss was a really nice person until she had to deal with her at work. It just seemed like something came over her and all the niceness just went out the window. My friend wanted to talk with her boss about her frustration but didn’t know where to start. She just couldn’t quite put her finger on exactly what the problem was. I suggested that she consider James’ 56 characteristics of great bosses. The key to her issue may be in there somewhere. She did and it was. You too may find it helpful for better understanding your boss.