Many customers nowadays note that “respect” is very important tothem and they get angry when they feel “disrespected.”  AlanJackson (The Jackson Group) and Ed Gagnon (Customer ServiceSolutions) discuss what customers see as “respect" and what theidea of “disrespect" looks like to them.  Ed gives severalexamples of what employees may be doing that could make thecustomer feel disrespected…and how to avoid those anger-inducingactions.  And to close out the episode, Alan and Ed sharetheir “Customer Service Stories of the Month”.About the hosts:

Ed Gagnon is the President of Customer Service Solutions, helpingorganizations develop long-term relationships with their clientsand partnering with them to meet their core customer service needs.Learn more about Customer Service Solutions atwww.cssamerica.com.

Alan Jackson is President of The Jackson Group, a survey andconsulting firm specializing in employee engagement surveys,patient satisfaction surveys, market research studies andleadership development. Learn more about The Jackson Group atwww.thejacksongroup.com.

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