Performance in People (PiP) is the UK’s leading customer service business, providing customer experience consultancy and measurement services to improve customer service throughout the UK. PiP’s range of customer experience improvement services includes:

• Mystery Shopping
• Customer Research Surveys
• Audits
• Training and Coaching
• Service Standards Development

In our podcasts, we talk with some our clients from a range of world class brands and sectors including automotive, retail, financial and hospitality. We discuss all things customer service related, exploring the key challenges in today's industry, and case studies on how they've developed their organisations customer experiences. We also share podcasts from our PiP HQ team of customer service experts - debating on CX hot topics, and sharing some of the insights we've launched to improve our client's customer service performance.

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