In this episode of Patient No Longer, we sit down with NRC Health's Chief Experience Officer, Jennifer Baron, to delve into the evolving role of the CXO in today's healthcare landscape. Jennifer shares her unique perspective on what the "X" in CXO truly signifies, emphasizing the vital importance of seeing the people behind the processes. As the healthcare industry continues to adapt post-COVID, Jennifer discusses how the pandemic served as a catalyst for expanding the scope of experience teams, focusing not just on patient experiences but also on care team experiences.

We explore the dynamic relationship between the CEO and CXO, likened to that of a pilot and copilot, and how this partnership ensures that organizations stay ahead of the change curve. Jennifer also sheds light on the generational healthcare experience gap and how leaders should approach this challenge.