This week’s guest is Randy Silver a Product Management expert – originally from the US and based in the UK. We explore the definition and clarification of what Product Management is and how this also overlaps and interacts with Service Management. Product is different from Project Management in perspective and scope – a project has an endpoint, a product is a lifecycle. We also discuss pioneers, settlers and town planners – not sharks – but how product management is about direction, communication and making better decisions. How to balance appropriate personality types for specific types of work – not just ‘winging it’. This is a good conversation about Product Management works and how we can converge around Service Management. The shark reference relates to the musical preferences of mammals – form the inevitable trivia that starts off the discussion…