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Chris Noessel is Head of Design for IBM's Design Travel and Transportation Group. We dive into the thinking behind what Chris calls agentive technology. Just a heads up I wanted to go theoretical in this discussion because part of getting my head around the implications of AI I felt it would be important to get a better understanding on how we would actually interact with this future world.

We cover a lot and Chris offers up some fascinating insights into the roles that interaction design and ethics play into the creation of services and products. All details are in the show notes as well as the books that Chris references.

If you only have a few minutes I recommend:

Brand opportunities for agents [41:00]

What types of communication are needed to speak to agents [56:24]

The role of aesthetics in the role of agents [59:45]

Twitter: @chrisnoessel